You can find the most recent product driver in the Drivers section on Rapoo Middle East’s website, or you can alternatively search by the model name and proceed with the download.

Your Rapoo product is protected against manufacturing defects as outlined in the warranty terms. This coverage extends for 3 years for Commercial products, 2 years for Gaming Products, and 1 year for Headsets from the original purchase date.

The serial number can typically be found on the back of each product.

Ensure that other operational wireless devices are positioned away from both the receiver and the mouse. Additionally, clean the sensor located on the bottom of the mouse with a dry cloth and try using the mouse on an alternative surface.

Consider using a mouse pad for improved performance. Test the mouse on a white paper to determine if the specific surface you’re using is causing the issue.

Disconnect the USB receiver from the laptop/PC. After reinserting the USB receiver, wait for 30 seconds, then power off the mouse and turn it back on while holding down the left key.